Last updated: June 9, 2026
DoulaFlow ("DoulaFlow," "we," "us," or "our") provides practice-management software for doulas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information such as pages viewed and time on site. This data is aggregated and used to improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We do not sell your personal information. We may share information with trusted service providers who help us operate our website and services (for example, analytics, email delivery, and hosting providers), and only to the extent needed to perform those services. We may also disclose information if required by law or to protect our rights and the safety of others.
When you use the DoulaFlow application to manage your practice, you enter information about your own clients (such as client records, appointments, notes, intake forms, and billing details). With respect to that client information, you act as the controller — you decide what to collect and are responsible for having a lawful basis and any required consents — and DoulaFlow acts solely as a processor, storing and processing that information on your behalf to operate the Services. DoulaFlow does not independently use, sell, or disclose your client information except as needed to provide, secure, and operate the Services, or as required by law. Your responsibilities as controller are described further in our Terms of Service.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard the data entrusted to us.
DoulaFlow is not a HIPAA-compliant platform and does not provide a Business Associate Agreement. You are responsible for ensuring your use of the Services is appropriate for the information you choose to store, as described in our Terms of Service.
We retain account and practice information for as long as your account is active. After cancellation or termination, we may retain data for a limited period to permit recovery or to comply with legal obligations, after which it may be permanently deleted. You are responsible for exporting any data you wish to keep before cancellation. You may request deletion of your personal information by contacting us, subject to any legal retention obligations.
Our website and the DoulaFlow application are directed to adult professionals (you must be 18 or older to hold an account), and we do not knowingly collect personal information directly from children through our website.
Separately, practitioners who use the application may enter information about their own clients, and that information may relate to individuals under 18 (for example, a minor receiving doula support). With respect to that client information, the practitioner — not DoulaFlow — acts as the controller: the practitioner is responsible for obtaining any consents required by law, including parental or guardian consent for minors, as described in our Terms of Service. DoulaFlow processes that information solely on the practitioner's behalf to operate the Services.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your information, please contact us at contact@mydoulaflow.com.